Cant rate minus or zero unfortunately. I see after I reviewed this that Logan M below has had a similar experience, so I added this sentence and now know I am not crazy!.Loki at Belrose is a very lovely woman and gave us excellent customer service. Unfortunately the good news stops there and is none of her fault.Plush state they have a "10 year piece of mind warranty" . There is no such thing and its to be taken with a grain of salt. We had a Leila lounge with more modulars added and chaise. Within 2 weeks leather has started to crease and wear worse than our 20 year old lounge that was on display for the technicians to compare. Our 20 year nubuck lounge had no creases in the leather at all and when you rest on an armrest, it inflates to smooth with no creases.Technicians say "thats how it is", and one even shouted at me and treated me like i was an idiot. Countless calls to customer service whom were "going to raise things with management" and get back to me in a few days. No such calls were returned. I was promised call after call after referring to management on the 30th Nov.Today 11th December I called in disgust AGAIN and they said that a decision has been made and I should have been emailed of which I wasnt! This has dragged on and on and on with no resolve since mid October 2018 after having the lounges merely 2 weeks.So we have a lounge where out of 4 metres long, only 2 people use it and occupy one side only and thats all that sits on the lounge yet at the opposite end, the armrest looks like its been trampolined on and there are about 20 indentations that stay as they are, let alone the creases that are permanent in the neck supports on every single headrest, which Plush say thats how they are because they bend back. Im sorry but a natural state of a lounge is upright, so this is impeccably and incredibly the worst excuse I have ever heard.Having dealt with a great many companies over the years to hold them accountable, Plush dont care and are sending an email to say there is "no fault" with the lounge, of which i should have had a phone call Friday 30th November from management. Management hide behind the scenes and if that's how the customer service is, in that customers do not get to have their say to management, then they are bunch of cowards.NEVER again and my reach is far , and all my reviews are from the heart and genuine and will recommend people tread very carefully and note you only have 3 days "piece of mind" if you choose to send the lounge back for any reason. Not good enough Plush. Ill take my matter to Fair Trading and show them how "fair" you are NOT trading.Logan M below wrote this and they are spot on with my experience with only difference is that no one except customer service and 2 technicians spoke to me.Quote :" Warranty process works like this. 1. Technician comes out to convince you there are NO problems with the couch and that all the problems are in YOUR head. 2. Tell anyone from plush including their customer service. you will be passed onto their Area Manager who then tries to have a LONG conversation with you about the OUTSTANDING history of Plush- and that the technician is a real professional and is independently sourced and is not employed by them??!?! and then tries to convince you about how FANTASTIC their services are and how long they have been in business for. They will tell you how GREAT they are but won't listen to what you have to say!!!! P.S also have noticed they are leaving their own positive reviews on various website like product review page. The reviews start off with *Name of Sales Staff Member *Name of the Store Location, and then the product range they are promoting, all tied up in a consumer friendly experience. Such a dishonest company. Avoid!!"
Staff were lovely and very helpful
Purchased a Softy chaise pull up Leather. The feathers had started to push its way from the seating to the front kickboard, causing a large sink hole like dent in the seating.My $5K plus sofa was 7 months out of warranty and plush didnt want a thing to do with me. Other then to send me a you tube link on how to fluff my cushions. When I asked them to demonstrate how to fluff sewn in cushions, I never got a reply. Great customer service! The same sofa today has a 10 year warranty. If you are looking to invest thousands in a sofa. I would not Concider plush!
My husband and I enjoyed our time shopping for a couch at Plush in Newcastle. The staff was friendly and knowledgeable and Elyse went above and beyond to help us make the right choice for our home.
Elyse at Newcastle Plush was magnificent assisting me with my lounge purchase on June 23rd 2018. Comprehensive comprehensible information and a friendly cheerful helpful approach made the experience pleasant. Nigel and Tyler were of great assistance, also.I would highly recommend Plush Furniture Newcastle .
Plush is an Australian Furniture Store based in Newcastle, New South Wales. Plush is located at Parry St &, Wood St, Newcastle NSW 2302, Australia.
Please contact with Plush using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Plush opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider